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Guest Services | SM City North Edsa

Guest Services

Mall Hours
Our mall hours guarantee that you'll be able to do your shopping at your own pace and leisure.
Monday to Sunday
10:00am to 10:00pm
Sky Garden - extends until 12:00 midnight on weekends
Feel at Home

How you see us makes us serve you better! Enjoy easy access to SM City North EDSA's services guaranteed to make your shopping spree unforgettable!


ATMs are conveniently located in key areas around the mall at The Block, Annex, City Center, and near the transportation terminals.

Bills Payment

Pay your bills without having to leave the mall at SM Department Store Bills Payment Center located at the Ground Floor and an SM Business Center at the Annex Upper Ground Floor.


Always eager to help, the concierge will gladly assist you with any questions you might have, available on all buildings.


Clean, hygienic restrooms are strategically located around the mall for your convenience.

Government Services Center

GSIS, PAG-IBIG, SSS, PhilHealth, NSO, Securities and Exchange Commission, Phlpost, Tieza, Quezon City Treasurer's Office, SM Business Center, and Global Pinoy Center

Bureau of Immigration

This satellite office brings the agency's services closer to its clientele based in Quezon City.

Pet Services

From grooming to accessories, your pet is given the kind of care it deserves. We take pride in having a pet-friendly environment, where you can take your pets on a walk at the Skygarden or spoil your pets with treats at our pet stores at The City Center and Northlink.

Tourist Services

Tourists can easily access any information they require from customer service, making their stay both memorable and enjoyable.

Breast Feeding Clinic

Breast Feeding Clinic are available to keep mothers and their infants as comfortable as possible at the Lower Ground Floor of the City Center.

PWD Facilities

Various facilities around the mall such as a PWD lift, ramps, and priority parking are all available to care for shoppers with disabilities.

Wheelchair Access

Wheelchair ramps provide convenient, easy access to shoppers with disabilities.

Parking Finder

LED parking indicators serve as an easy way to find empty parking spaces on our Main Carpark Building and Annex Carpark.

Taxi Bays

Taxi bays are located around the mall providing an easy, organized way to find a ride.


Concentrate more on shopping and less on parking with SM North EDSA's valet services.

Elderly Parking

Senior Citizens can park in designated parking spaces for easy access to the mall.

Car Lift

Events, shows and conventions are made simple with available the available car lift at The Skydome.

Package Pick-Up Counter

Leave large or heavy baggage and shopping bags at the counter located at the City Center Upper Ground Floor to continue shopping with ease.

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